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Questions and Answers |
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Please click on the following questions for the
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Q1. What is a home care agency? A. Home care agencies enable people
to remain in their home through assistance with home activities and general daily help. Today,
people can remain at home for a fraction of the cost of a Nursing Home or
Assisted Living. An agency allows clients to have peace of mind and
security knowing that every caregiver has a manager, is insured and bonded, and
has had a thorough background check. Q2. How does it all work? A. To begin the assessment process, the client or
representative can contact the office via phone, mail, fax, or email. When
a person contacts the office, a manager will ask the following questions to
determine the level of care needed: What type of assistance is needed?
How many hours and what days would best meet the individual's needs
(if you are unsure, we will be able to approximate the time required for each
task)? What are the health and safety concerns of the individual (physical
health, ailments, history of falling...)? Who is the contact person?
A meeting can then be scheduled at the Caretech office or client's home to
discuss further details and scheduling.
Q3. Does the same caregiver come each time? A. In order to maintain familiarity and reliability,
Caretech places caregivers on a consistent basis. It may be necessary in
some cases to place two caregivers in order to accommodate the required
schedule, but Caretech strives to place the same caregivers on a regular weekly schedule.
Q4. How quickly can a caregiver be assigned? A. The average time for a caregiver assignment is one to
two weeks depending on the days and hours needed. If the schedule is
flexible, a caregiver may be assigned quicker based on the current caregivers'
availability. Q5. What if my caregiver is sick? A. If a caregiver is unable to make an appointment,
Caretech
will contact the client to determine if a replacement is requested. If so, a
replacement will be assigned to the client until the original caregiver can
return. Managers work closely with the family and client to assure all
needs are met during the caregiver's absence. Q6. Is Caretech a maid service? A. Caretech is a care-giving
service intended to help people remain in their homes. Our caregivers provide
some homemaking and
related work, as well as cooking and errands..., but our number one
goal is to keep people happily independent in their own home for as long as it is safe
and healthy. Our caregivers assist with those activities a client cannot
complete without help. Q7. How much will services cost and is there a minimum charge? A. Please contact the Caretech office for specific hourly
rates. Rates vary depending on the services and hours needed. Once
the rate is determined, the client will only pay for the time worked. Caretech
maintains a 3 hour minimum per visit. Q8. How do you keep track of the hours worked? A. Caregivers have an authorized
number of hours per week or month, depending on the preference of the client and family. In addition, the caregiver will have a
time report which is initialed or signed after each visit. Tasks are recorded
each visit and if requested, a checklist of items to accomplish may be
developed by the office based on needs. Q9. What background checks and insurance are provided? A. Caretech provides background checks for criminal
histories, adult and child abuse/neglect, as well as state department of motor
vehicles. Furthermore, Caretech is bonded and insured. Before
accepting services from any agency, it is important to ask for a copy of the
company's "Certificate of Insurance."
Q10. How and when am I billed for services? A. Billing is processed once a
month and includes a calendar month of services. The invoice is mailed at the
beginning of each month for the prior month of services.
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| © 2005 Caretech, Inc. |
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